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Forum Post: How can I add advice successfully ?

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I am new to Silk Mobile. Today I downloaded Silk mobile and followed the instruction to add device of my iPhone 5. However, no luck for me and I feel frustrated all the time because it is not user friendly and I don’t know what’s going on. Device status is unknown and after 5 minutes it shows offline.  My iPhone 5 is connected to my laptop already. How can it show Open? The easy question is : how can I add advice successfully ?

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