When running the SilkMeter 2008 uninstaller on an unsupported 64-bit operating system you may get the following error dialog: Click OK and allow the uninstall to continue. It will then halt again stating that it cannot uninstall the Xerces file. Select 'Remove on Reboot', 'Do not ask this question again' and allow the uninstaller to continue. For any other error messages select 'Ignore' and 'Do not ask this question again'. When the uninstaller has completed, continue with the following steps: 1. Go to Control Panel | Administrative Tools | Services 2. Stop the SilkMeter Proxy Service 3. [OPTIONAL] Go to \Borland\SilkMeter\Cfg\SilkMeter\ and save the \logs folder (if required - new logs are generated when installing a new version of SilkMeter) 4. Start RegEdit 5. Go to HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\Muicache 6. remove all data references to SilkMeter 7. Go to HKEY_LOCAL_MACHINE\System\ControlSet001\Control\Session Manager\Environment 8. Remove the SILK_CONFIG_PATH data 9. Go to HKEY_LOCAL_MACHINE\System\ControlSet001\Services 10. Remove SilkMeter Proxy Service key 11. Go to HKEY_LOCAL_MACHINE\System\ControlSet002\Control\Session Manager\Environment 12. Remove the SILK_CONFIG_PATH data 13. Go to HKEY_LOCAL_MACHINE\System\ControlSet002\Services 14. Remove SilkMeter Proxy Service key 15. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment 16. Remove the SILK_CONFIG_PATH data 17. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services 18. Remove SilkMeter Proxy Service key 19. Reboot 20. Install the newer version of SilkMeter 21. [OPTIONAL] If saved, copy the \logs folder back to \ProgramData\Borland\Silk\SilkMeter\Cfg\SilkMeter and overwrite when requested 22. It is now safe to delete the \Program Files (x86)\Borland\SilkMeter folder. Failure to follow any of these steps (with the exception of the ones marked [OPTIONAL]) will potentially cause the newer version of SilkMeter to refuse to install until the current version has been removed. The steps marked [OPTIONAL] are not necessary to solve the problem.
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